General Questions

1. What is the minimum system requirement I need in order to view the site correctly?
2. Can I access the website through any web browser?
3. How can I set my computer’s screen resolution for optimal viewing of the text, graphics and animation on the E-Resource Center website?
4. Do I need to change the cookie settings on my computer?
5. If I have pop-up blocking software on my computer, will I have any problem accessing information on E-Resource Center website?
6. As I click on hints, tips or key terms, nothing happens. What do I need to do to view these features?

7. Do I need to install Flash Player to view all pages on the E-Resource Center website? How do I find out what version of Flash Player is on my computer?
8. How can I download the latest version of Flash Player?

9. Can I print selected parts of the E-Resource Center website?
10. How can I print the hints or tips only?
11. Can I print the key-term definitions individually? What about printing a select few?
12. Can I write a paragraph or essay on the website and then print it?

13. Can I write a paragraph or essay on the website and then email it to you?
14. How can I attach my paragraph or essay to my email to you if I prepared it as a Microsoft Word document?

General Questions

1. What is the minimum system requirement I need in order to view the site correctly?

• We recommend that you use any of the following browsers: Internet Explorer 6.0 and above, Netscape 6.2 and above, Safari or Firefox. See below for links to download a free browser.


• JavaScript must be turned on. See below


• Pop-up blockers must be turned off. See below.


• Cookies must be turned on. See below.


• Flash Player 5 and up. See below for how to detect your Flash Player version and where to download the latest version of Flash Player.
  
  

We recommend that you use one of the browsers below to view the E-Resource Center site. If you are viewing the site through another browser, some features may not be available or some pages may not display properly.

Click on the URL to go to the download page for that browser.

• Internet Explorer 6.0 and above ( http://www.microsoft.com/windows/ie/ie6/ default.mspx)
• Netscape 6.2 or 7.0 (http://browser.netscape.com/ns8/download/default.jsp)
• Safari (http://www.apple.com/support/downloads/safari.php)
• Firefox (http://www.mozilla.com/firefox/)
  

We have developed our pages for an optimal resolution of 1024 x 768 or higher, and a minimum of 800 x 600.

To change your screen resolution to 1024 x 768 or higher on a PC, go to Control Panel and select Display. Within Display, select Settings and choose the screen resolution you would like.

On an Apple computer, running OSX and up, go to System Preferences and select Displays in the Hardware section. Choose the screen resolution you would like.

Some pages on our site require cookies to be active. This allows us to pass your work from one page to the next. We are not storing any personal information and cookies are set to expire when you leave the site.

When installed, Internet Explorer and Netscape are set with the default for accepting cookies. You should check your browser settings to make sure you can accept cookies. Here's how:

• Internet Explorer: On the top toolbar, click Tools> Internet Options> Privacy. Make sure the slider is on the Medium position.
• Netscape: On the top toolbar, click Edit>Preferences. A pop-up window will open. Click Advanced> Accept all cookies.
• Safari: On the top toolbar, click Safari>Preferences. A pop-up window will open. Click on the Security tab and make sure the Only from sites you navigate to radio button is selected under Accept Cookies.
• Firefox: Select Tools>Options>Privacy>Cookies; then select the Allow sites to set cookies checkbox and click OK.

Pop-up blocking software will interfere with the site's functionality. Please make sure to turn it off before visiting the site.

Hints, tips and key terms open in pop-up windows. For a pop-up window to open, make sure (1) your pop-up blockers are turned off; (2) you close any active pop-up window before opening a new one; and (3) your browser settings do not block JavaScript.

Follow the instructions below to enable JavaScript for your browser.

• Internet Explorer: On the top toolbar, click Tools>Internet Options>Security>Internet>Custom Level. The Security Settings window will open. In the Settings area, scroll down to the Scripting>Active Scripting section and select Enable. Then at the bottom of the same window in the Reset custom settings area, reset to Medium-Low and click Reset>OK.


• Netscape: On the top toolbar, click Edit>Preferences>Advanced. Check the box marked Enable JavaScript. Then click OK.


• Safari: On the top toolbar, click Safari>Preferences. A pop-up window will open. Click on the Security tab on and make sure the Enable JavaScript checkbox is selected under Web Content.


• Firefox: On the top toolbar, click Tools>Options>Web Features; then check the Enable JavaScript box. Then click OK.

Many exercises on the site require Flash Player 5 and up for proper display. While most exercises will appear to work with earlier versions of Flash, some features will not operate properly.

To check the version of Flash that is installed on your computer, go to the following page: http://www.adobe.com/products/flash/about/. The page will detect the version of Flash Player loaded in your browser and indicate it in a box on the right-hand side entitled Version Information.

Go to the download page for Flash Player: http://www.adobe.com/products/flashplayer/.

Please note that you, as the user, may not have the rights required to install a plug-in. For example, many college networks supports security precautions (firewalls, etc.) that generally prevent plug-ins from being installed on the college’s computers. If this is the case for you, please contact your system administrator.

There are select sections of the E-Resource website that allow the user to print. All other pages on the site are not optimized for printing – but you can still copy and paste selected parts into a text editor, such as Word, and then print them.

Go to the menu bar of the pop-up window that displays the hint or tips you want to print and click the Printer icon; or click File and then select Print. Do not attempt to print from the main browser window’s menu bar; you will end up printing pages you do not need.

The key-term definitions in the pop-up windows are part of a longer, alphabetized list. If you print from a pop-up window, you will end up printing the entire list. You can, however, print one or a select few definitions from a text editor, such as Microsoft Word, Notepad, and WordPad.

For each definition, highlight it to select it; go to the menu bar of the pop-up window and use Edit>Copy to copy it; go to the menu bar of the editor and use Edit>Paste to paste it into the text editor. You can either print it at this point or you can print the document after you have pasted other definitions.

There are exercises that give you the choice of writing a paragraph or essay and then print it. After selecting this choice, you will see a Print button that opens your finished paragraph or essay in a pop-up window. Go to the menu bar of the pop-up window and click the Printer icon; or click File and then select Print. Do not attempt to print from the main browser window’s menu bar; you will end up printing pages you do not need.

For the exercises that do not give you this choice, print from a text editor, such as Microsoft Word, Notepad, and WordPad. Highlight the paragraph or essay to select it; go to the menu bar of the pop-up window and use Edit>Copy to copy it; go to the menu bar of the editor and use Edit>Paste to paste it into the text editor and print it.

There are exercises that give you the choice of writing a paragraph or essay and then email it to us for comments. Click on the icon to select this choice.

Do not email us any other piece of writing. If you have work you would like us to see, you need to come to the Center for English Language Learning and book an appointment with a tutor.

There are exercises that give you the choice of preparing your work as a Word document and send it to us for comments. Click on the icon to select this choice.

After selecting this choice, click the Browse button to open the browse box that allows you to locate and select your file. Before hitting the Send Your File button, make sure the name of the file appears in the textbox next to the Browse button. We only accept Word documents with .doc extensions.

If you did not find the answer to your question here, contact us at tech.cels@jjay.cuny.edu